Refund policy

Lumio allows order cancellations for a full refund before warehouse processing, but customses, pre-order and service orders cannot be cancelled after payment. We accept general returns within 7 days of delivery, though customers are generally responsible for all return shipping cost

Cancellations: Full refunds are issued if you cancel before warehouse processing. However, customized items (like Print-on-Demand or branded products), pre-orders, and service-based orders cannot be canceled after payment

Returns Timeline: Returns are accepted within 7 days of the customer receiving the product

Return Shipping: For both defective and non-defective items, the customer is responsible for return shipping costs to the designated Lumio warehouse

Defective or Damaged Goods: If there are quality issues, refunds or reshipments take precedence, but Lumio may require the defective product to be returned. Photo or video evidence is mandatory to process these claims

Disputes: All disputes or claims must be submitted via official channels within 30 days after the order's tracking delivery date