Legal notice

Free Shipping

At Lumio, we are happy to offer free shipping on all of our massage products. Delivery times may vary depending on your location and carrier processing times.

Cancellations

We process orders quickly to ensure your massage products reach you as fast as possible.

  • Before Warehouse Processing: You may cancel your order for a full refund at any time before it has been processed or shipped by our fulfillment center.

  • After Warehouse Processing: Once an order has been processed, packaged, or shipped by our warehouse, we cannot accept cancellations. You will need to follow our standard return process once the item arrives.

Lumio Damage & Refund Policy

We take great pride in the quality of our products, but we understand that mishaps can happen during transit.

Damaged or Defective Goods

If your item arrives damaged, you must report it to us within [Insert Number, e.g., 7 or 14] days of delivery to be eligible for a replacement or refund.

  • Proof Required: To process a claim for damaged goods, you must provide clear proof of damage. Please email our customer support team at [Your Support Email Here] with:

    1. Your order number.

    2. High-quality photos and/or a short video clearly showing the damage to the product and its packaging.

  • Evaluation: Once we receive and review your proof of damage, we will notify you of the approval or rejection of your replacement or refund. We reserve the right to deny claims that do not provide adequate proof.

Lumio Medical & Liability Disclaimer

PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE USING OUR PRODUCTS.

Not Medical Advice

The wellness and massage products sold on Lumio are intended solely for general relaxation and personal comfort. None of the products, descriptions, or information provided by Lumio should be construed as medical advice, diagnosis, or treatment for any physical or mental health condition.

Assumption of Risk & Health Conditions

By purchasing and using Lumio products, you acknowledge and agree that:

  • Consult Your Doctor: If you have any pre-existing physical injuries, chronic pain, medical conditions (including but not limited to heart conditions, pregnancy, blood clots, or neurological disorders), or mental health conditions, you should consult a licensed healthcare professional before using our massage products.

  • No Liability: Lumio is not responsible or liable for any physical or mental health conditions, injuries, complications, or adverse reactions that may arise directly or indirectly from the use or misuse of our products.

  • User Responsibility: You use Lumio products entirely at your own risk. Discontinue use immediately if you experience pain, discomfort, dizziness, or any worsening of a physical or mental condition.